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Our Customer Experience (CX) Cloud

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HOW IT works

We allow clients to collect and collate feedback and reviews about their customers and communities and transpose into intelligent insights and offer improved next best actions in real-time.
This allows managers and customer engagement teams to make smarter, more informed decisions, resulting in greater customer benefits and business value.
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We help organisations to interact with customers at the correct time and in the correct way with effective, efficient and relevant interwoven engagements. We allow you to enforce customer promises, journeys and outcomes with real-time next best actions!
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We help our organisations know, understand and connect with their customers. We collect and monitor their feedback across channels, including other review and rating engines, social, online and mobile, and we allow them respond to that feedback in real-time from our smart inbox.
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Data Visualization

We use AI and machine learning to discover and learn real insight from your customers that allow you to test, learn and fine tune customer processes and experiences in an optimised innovate agile way.
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We expose customised dashboards for every team and suite of processes that allows workflows to be monitored against specific tasks and objective making sure actions are based upon up to date information and data. All decisions are made by specific employees with the appropriate roles, responsibilities and competency that match the organisations values, behaviours and resources, so that every action performed is customer led.
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Some of our Partners

Appcelerator

Android

Apple

Facebook

Feefo

Google+

Instagram

LinkedIn

Microsoft

Mitel

Paypal

TripAdvisor

Twilio

Twitter

Whatsapp

Youtube

Some of our Clients